Routes planned traditionally may fail to consider constraints like preferred delivery time windows, real-time traffic patterns, or drivers’ availability, leading to inefficient routing and issues such as delays and missed time windows.
The absence of real-time tracking can also prevent the calculation of precise ETAs to inform customers on their delivery progress. All these consequences cumulatively lead to customer dissatisfaction, negative word-of-mouth, and eventually, loss of trust and business.
Solution:
AI route optimization factors in delivery time windows and enables editing routes in progress based on real-time traffic data. This helps keep your customers informed of delivery progress, up-to-date ETAs, and even delays if there are any.
Delivering orders within preferred time windows while providing last-mile-visibility can make your customers trust your business, spread good word-of-mouth, and build your brand reputation.